Contact Us
Have a Question or Comment?
If you have any questions about my cross stitch designs or collaborations, feel free to reach out. I’d love to hear from you!
📧 Email: hello@totoostitch.com
I usually reply within 1–2 business days. (Mon. - Fri. 9:00~20:00, Taiwan Time)
FAQS
Purchase & Download
Please make sure your email address is correct before purchasing. After payment, you’ll receive an email with your order number and download link.
If you don’t see it, please check your spam folder. Still missing? Feel free to contact me!
Digital Product Policy
Digital products are non-refundable and non-returnable. However, if you accidentally purchase the same item twice, please contact me and I’ll help resolve the issue.
Credit Card Payment
You can pay securely via PayPal or Credit Card. Even without a PayPal account, you can check out with your credit card: select PayPal at checkout, then choose “Pay with Credit or Debit Card” and enter your card details—no PayPal account required.
⚠️ If the option doesn’t appear, try clearing cookies or switching browsers. In some regions, PayPal may still require login due to security checks.
Where to Get Materials
You can download the material list from each product page. Our shop only sells PDF patterns.
On the last page of the instruction PDF, you’ll also find links to trusted shops. You can also join our Facebook group for recommendations from other stitchers.
