FAQs
SHIPPING
Purchase & Download
Please make sure your email address is correct before purchasing. After payment, you’ll receive an email with your order number and download link. If you don’t see it, please check your spam folder. Still missing? Feel free to contact me!
File Formats
Each pattern includes 3 PDFs:
1.A full chart with symbols, backstitches, and beads
2.A chart optimized for Pattern Keeper
3.A complete guide with all keys and special stitch tutorials
Need the SAGA format? Just email me with your order number.📧
Email: totoostitch1224@gmail.com
Digital Product Policy
Digital products are non-refundable and non-returnable. However, if you accidentally purchase the same item twice,please contact me and I’ll help resolve the issue.
Credit Card & PayPal Payment
You can pay securely via PayPal or Credit Card. Even without a PayPal account, you can check out with your credit card: select PayPal at checkout, then choose “Pay with Credit or Debit Card” and enter your card details—no PayPal account required.
⚠️ If the option doesn’t appear, try clearing cookies or switching browsers. In some regions, PayPal may still require login due to security checks.
OTHER INFO
Where to Get Materials
You can download the material list from each pattern page. Our shop only sells PDF patterns.
On the last page of the instruction PDF, you’ll also find links to trusted shops. You can also join our Facebook group for recommendations from other stitchers.
Custom Designs
Sorry, I’m unable to take custom orders at the moment due to my full-time job. But if you have a theme in mind, feel free to tell me! I’ll try to include it in future designs--for free. Just email me your ideas!
Understanding Symbols & Stitches
Having trouble with symbols or specialty stitches? Don’t worry! You can email me directly or post in our Facebook group. I’ll answer there, and the community is always happy to help too!
Facebook Group
